5 Star : Likely to Recommend
Customer service and overall quality of work!
4.5 Star : Repair Quality
BMW sent wrong parts which were then installed in the car. this is a new 2019, so it is understandable to have missed the nearly identical, but wrong part. So quality control of parts ordered/recieved/installed could be improved.
5 Star : Customer Service
My customer rep, Kerri, was fantastic, kept me aprised of repair progress throughout.